Human-in-the-Loop AI Support
AI handles routine support conversations; complex or high-stakes issues escalate to a human team in a threaded format — so one issue stays in one thread, and the full follow-up history is visible to everyone involved.
Built for the post-sale and operational side of the business — the part where conversation quality, resolution time, and operational visibility actually matter. Different from the presale-focused AI Booking Agent, this solution is for the support, operations, and account-management work that follows the booking.
How escalation works
The AI handles tier-one support autonomously. Anything outside its scope routes by category and team, and the full context is handed to the human — not a fresh start. The customer never has to repeat themselves.
Threaded issue tracking
- One issue, one thread — follow-up actions and updates stay tied to the original conversation.
- Resolution time is tracked from first contact to close.
- Everyone involved sees the same history, so nothing falls through the cracks.
Action items and reminders
Operational tasks are created automatically from conversations, and reminders go out via WhatsApp, email, or in-app — to staff or customers — so follow-ups actually happen.
Who needs this
- Holiday home operators handling guest issues during stays
- Clinics managing post-appointment follow-up
- Travel agencies providing in-trip support and post-trip follow-up
- Any business where issue-resolution quality matters