AI Concierge for Customer and Guest Communication
Multi-channel AI that handles guest and customer conversations across WhatsApp, email, SMS, and web chat from a single inbox. Built for businesses with high volumes of repetitive messages — holiday homes, clinics, travel agencies, hotels, e-commerce, and service businesses.
This is not a template chatbot. The AI Concierge is an end-to-end workflow that integrates with your existing booking, payment, and operational systems, handles routine conversations autonomously, and escalates to a human team when the AI cannot resolve something.
What it does
- Multi-channel inbox — WhatsApp, email, SMS, and web chat unified in a single place.
- Instant responses — Routine questions answered immediately, around the clock.
- Intelligent routing — Conversations escalated by category to the right human team.
- Integrated workflows — Connected to your booking, payment, and operational systems — not a bolt-on.
Who it's for
Built for service businesses that field high volumes of repetitive messages: holiday homes, clinics, hotels, travel agencies, salons, gyms, e-commerce, and other booking-based businesses.
How it's different
- Process as product — We map your actual workflow and build the AI around it, rather than dropping in a generic bot.
- Custom workflow mapping — Each channel and conversation type gets behaviour tailored to how you operate.
- Integrates, not replaces — Works with the systems you already use instead of forcing a migration.
- Escalation by category and team — Anything out of scope is routed to the right people — not a single dead-end fallback.
What you keep
- Control over escalation rules — you decide what the AI handles and what reaches a human.
- Custom AI behaviour per channel, so WhatsApp, email, and web chat each respond appropriately.
- Full conversation history, visible to your whole team.