Privacy Policy

Effective Date: 2026-01-01

The AI Concierge, a platform operated by All Out FZC-LLC and its affiliated entities (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the platform.

1. What is Personal Information?

“Personal Information” refers to any data that can identify an individual directly or indirectly, such as name, contact details, identification documents, or communication data.

It does not include business contact information such as company name, business address, or job title.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Name, email address, phone number

  • Company details (for business users)

  • Guest details (e.g., booking information, preferences)

  • Identification documents (e.g., passport copies when required by property regulations)

  • Messages and interactions with our AI Concierge

b. Automatically Collected Information

  • Device and browser information

  • IP address and usage data

  • Interaction logs with the platform

  • Messaging metadata (e.g., timestamps, delivery status)

c. Third-Party Integrations

We may receive data from integrated systems such as:

  • Property Management Systems (PMS)

  • Messaging platforms (e.g., WhatsApp via BotSpace)

  • Payment providers

  • Cloud storage providers (e.g., Google Drive, Azure)

3. How We Use the Information

We use collected data to:

  • Deliver and operate the AI Concierge service

  • Automate guest communication and workflows

  • Facilitate bookings, requests, and concierge services

  • Improve system performance, accuracy, and personalization

  • Provide customer support and respond to inquiries

  • Conduct analytics and product improvements

  • Send service-related communications (non-marketing)

We may also use aggregated, anonymized data for internal analytics and product development.

4. Information Sharing and Disclosure

We do not sell your personal information.

We may share information in the following cases:

a. Service Providers

With trusted third parties who help operate our platform (e.g., hosting, messaging APIs, payment processors), under strict confidentiality obligations.

b. Business Clients (Holiday Home Operators)

Guest-related data may be shared with the relevant property operator to fulfill services.

c. Legal Requirements

When required by law, regulation, or legal process (e.g., court orders, law enforcement requests).

d. Safety & Compliance

To investigate fraud, enforce terms, or protect users and systems.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze platform usage

  • Remember preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

6. Data Storage & Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure cloud storage (e.g., Azure, Google Drive)

  • Access controls and authentication

  • Encryption where applicable

While we strive to protect your data, no system is completely secure.

7. Data Retention

We retain personal information:

  • As long as necessary to provide our services

  • To comply with legal, tax, and regulatory obligations

  • To resolve disputes and enforce agreements

Certain transactional or operational data may be retained even after account deletion where legally required.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Withdraw consent (where applicable)

To exercise these rights, contact us at the details below.

9. Account & Data Management

Users may:

  • Access and update their information through the platform

  • Request account deletion

Deleting your account may remove personal data, except where retention is required for legal or operational reasons.

10. International Data Transfers

As a cloud-based service, your data may be processed and stored in multiple jurisdictions. We ensure appropriate safeguards are in place to protect your information.

11. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

12. Contact Us

If you have questions or concerns about this Privacy Policy:

Email: admin@allout.ae

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the platform constitutes acceptance of those updates.