Every Lead Answered,
Every Patient Remembered

A WhatsApp- and Instagram-first AI concierge for aesthetic and wellness clinics — capturing DM leads around the clock, booking the right provider, and managing the full treatment lifecycle.

Book a Demo

The AI Concierge is built for aesthetic, hair, and wellness clinics where the first DM decides whether a lead becomes a patient. It answers Instagram and WhatsApp inquiries instantly, 24/7, books consultations with the right specialist, and manages the long arc of treatment — recurring care, package progress, and post-procedure follow-up. It is process-as-product: built around your providers, treatments, and patient journey, integrated with your existing booking and records, not a generic chatbot.

The operational reality

Aesthetic and wellness clinics live on social. Most leads arrive as an Instagram DM at 11pm, and the clinic that replies first usually wins them. But the front desk is closed, the inquiry sits until morning, and the lead has already booked elsewhere. Meanwhile the patients you already have need rebooking on a clinical clock — Botox every few months, a laser package across several sessions, a hair transplant with a year of follow-up — and that proactive outreach almost never happens.

The bulk of leads arrive as Instagram and WhatsApp DMs, often after hours, where speed of reply decides the outcome.
Returning patients whose history — last treatment, units used, preferred injector — lives in someone's head, not in the booking flow.
Treatment lifecycles that demand proactive recurring outreach (re-treatment windows, package sessions, post-op check-ins) that the team has no time to run.
No-shows and late cancellations that leave high-value slots empty with no recovery.
Patients who send a photo of a concern or a voice note describing their goals, expecting a real response.

How The AI Concierge handles it

The AI responds the instant a DM lands, on the channel the patient used, captures the lead, and books the right provider. It then manages the relationship over time — knowing each patient's history, prompting recurring care at the right moment, and recovering empty slots — while routing anything clinical to a human.

Scenario: an 11pm Instagram lead

A new lead DMs the clinic on Instagram asking about lip filler and price. The AI replies instantly, answers the questions, and qualifies the goal.
It identifies which injector specialises in lips and checks their availability.
It offers consultation slots, takes a deposit to lock the appointment, and confirms — before the lead cools off.
It logs the source (Instagram) and the treatment interest for the clinic's records.

Scenario: returning patient continuity

An existing patient messages to "do my Botox again." The AI recognises them, their last treatment, the units used, and their preferred provider.
It books with the right injector, pre-fills the note with the history, and confirms the appointment.
It sets the next re-treatment reminder so the patient is prompted at the right window.

Scenario: no-show recovery and waitlist

A patient is running late or misses a high-value slot. The AI detects it and immediately offers a reschedule.
In parallel it activates the waitlist, offering the freed slot to patients waiting for that treatment or provider.
The slot gets refilled instead of lost, and the pattern is recorded.

Channels it covers

Instagram and WhatsApp are where aesthetic demand lives, so the AI treats DMs as the front door and answers them instantly, day or night. Web chat and email feed the same patient thread, so a lead who DMs on Instagram and later messages on WhatsApp is recognised as one person with one history.

Who it's for

The workflow is built for the breadth of the aesthetic and wellness world:

Aesthetic and injectable clinics (Botox, fillers, skin).
Hair clinics and transplant centres with long post-op journeys.
Dental aesthetic practices and med spas.
Skincare, laser, and body clinics running multi-session packages.
Wellness and weight-loss programmes with recurring check-ins.

Escalation, by team

Escalation is clinical-safe. The AI handles inquiries, booking, deposits, and reminders, and routes anything that needs professional judgement to the right person — it never plays doctor.

Clinical questions and medical concerns route to the relevant provider or clinical lead.
Provider routing sends each booking to the specialist with the right expertise and availability.
Complex consultations and bespoke treatment plans route to the practitioner with the conversation attached.
Billing, refunds, and package disputes route to the clinic manager.

What gets documented

Because the AI runs the front of the funnel and the recurring care, it quietly builds the intelligence a clinic rarely has in one place.

Which channels convert best — Instagram, WhatsApp, web — so marketing spend follows the leads.
Which providers retain patients and which treatments drive rebookings.
Package progress (which session each patient is on) and the add-ons that land at each stage.
No-show and recovery rates, and the value of slots saved by the waitlist.

Built around your workflow, not a template

Every clinic runs its providers, treatments, and patient journey differently, so the AI is built to match yours — connected to your booking and records, configured around your specialists' specialties and your treatment protocols. The line between what the AI handles and what a clinician owns is set by you, and the system is tuned on your real patient conversations rather than a fixed template.

What operators can expect

Clinics stop losing after-hours leads to whoever replied first, returning patients are recognised and rebooked without the front desk reconstructing their history, and recurring care actually happens because the system prompts it. The result is a fuller calendar with fewer empty high-value slots, and a clear picture on the dashboard of which channels, providers, and treatments build the practice — without a single fabricated number.

Explore more

Frequently asked questions

Can it respond to Instagram and WhatsApp DMs automatically?

Yes — that is the core of it. Most aesthetic leads arrive as DMs, often after hours, so the AI replies instantly on Instagram and WhatsApp, qualifies the lead, and books before they go elsewhere.

Does it remember returning patients and their history?

Yes. It recognises returning patients, knows their last treatment, the units used, and their preferred provider, books with the right specialist, and pre-fills the note for the practitioner.

How does it manage recurring treatments and packages?

It tracks treatment lifecycles — re-treatment windows for injectables, multi-session laser or hair packages, post-procedure follow-up — and proactively reaches out at the right moment, including timely add-on suggestions mid-package.

Will it give medical advice?

No. The AI handles inquiries, booking, deposits, reminders, and continuity, and routes anything clinical to the right provider. It is human-in-the-loop by design and never substitutes for professional judgement.

Can it route to the right injector or specialist?

Yes. Providers specialise — lips, jawline, cheeks, specific procedures — and the AI routes each booking to the right specialist based on the patient's goal and that provider's availability.

How does it handle no-shows and cancellations?

It detects late or missed appointments, offers a reschedule, and activates the waitlist to refill the freed slot from patients waiting for that treatment or provider.

Can it handle photos and voice notes from patients?

Yes. Patients often send a photo of a concern or a voice note describing their goals, and the AI handles those inputs and routes them appropriately.

Does it support international patients travelling to the clinic?

Yes. For patients flying in — common across the GCC — it manages the pre-arrival flow and post-procedure follow-up remotely, so the journey is coordinated end to end.

See it capture and keep your patients

Book a demo and we will show the AI answering a DM lead, booking the right provider, and running a treatment-lifecycle follow-up.