From First Inquiry to
Safe Return Home

A WhatsApp-first AI concierge for travel agencies and tour operators — qualifying leads, building itineraries, collecting documents, and supporting travellers before, during, and after the trip.

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The AI Concierge is built for travel agencies and tour operators who manage the entire journey across messy channels and long timelines. It qualifies leads and shapes itineraries in the same conversation, collects and checks visa documents over WhatsApp, keeps travellers informed with live flight alerts, and is there during the trip when something goes wrong. It is process-as-product, built around your products, suppliers, and corporate accounts and integrated with your existing systems.

The operational reality

Travel runs on relationships and timelines, and both are easy to drop. A corporate client calls and the agent has no idea which of twenty employees it is. Visa documents trickle in over email, WhatsApp, and photos, half of them wrong. A flight is delayed and the traveller hears it from the airport, not from you. And the most valuable moment — supporting a traveller stranded abroad — is exactly when the office is closed.

Leads and inquiries scattered across WhatsApp, Instagram, email, and phone, with no single thread per client.
Corporate accounts where any of many employees might be calling, and the agent cannot place them.
Visa and document collection that drags across channels with errors caught too late.
Travellers learning about delays, gate changes, and weather from the airport instead of from their agent.
Emergencies — a missed connection, a lost passport — that strike outside office hours.

How The AI Concierge handles it

The AI unifies every channel into one client thread, builds the customer profile across a corporate account so it knows who is calling, moves the journey forward — quote, documents, reminders — and stays on call during travel.

Scenario: inquiry to itinerary in one chat

A client messages on WhatsApp wanting a week in the Maldives for two. The AI qualifies dates, budget, and preferences.
It shapes an itinerary and pricing in the same conversation and shares it.
On agreement it collects a deposit via payment link and locks the booking.
It schedules the document and pre-travel reminder sequence automatically.

Scenario: corporate caller, instantly known

A corporate account has many travelling employees. When one messages, the AI ties them to the right corporate profile and travel policy.
It knows the booker, the cost centre, and the preferences, so there is no "which company are you with" back-and-forth.
It books within policy and routes anything out of policy to the account manager.

Scenario: in-trip emergency support

A traveller messages at 2am that their connection was cancelled. The AI responds immediately with options.
It surfaces rebooking choices and escalates to the on-call agent with the full booking context if needed.
It keeps the traveller updated through resolution and logs the incident.

Channels it covers

WhatsApp is the spine because travellers keep it through the whole journey and it works abroad — but Instagram, email, and phone all route into one client thread. A corporate traveller who emails to book and messages on WhatsApp from the airport is the same profile, recognised across every channel.

Who it's for

The workflow fits the range of travel businesses:

Leisure travel agencies and tour operators handling custom trips.
Corporate and business-travel agencies managing company accounts.
Destination management companies coordinating on-the-ground services.
Group-tour operators running one trip for many travellers.
B2B agencies that coordinate agent-to-agent with DMCs and partners.

Escalation, by team

Escalation routes by account and urgency, with the booking context attached.

Complex itineraries and bespoke trips route to the specialist agent.
Corporate out-of-policy requests route to the account manager.
In-trip emergencies route immediately to the on-call team.
Supplier and DMC coordination routes to the operations desk.

What gets documented

Owning the journey across channels, the AI builds a record that improves both service and rebooking.

A unified profile per client and per corporate account, across every channel.
Document collection status and what is still outstanding per traveller.
Which destinations and trip types drive repeat bookings.
Response and resolution times, including in-trip support.

Built around your workflow, not a template

The AI is built around your products, suppliers, and corporate accounts and connected to your existing systems, not a generic bot. You set how itineraries are shaped, what stays in policy for each corporate account, and when an in-trip issue must reach a human — and the system is tuned against your real client conversations after launch.

What operators can expect

Agencies handle more inquiries without more agents, corporate callers are recognised instantly, documents arrive complete, and travellers feel covered because someone — or something that routes to someone — is always reachable. The result is a single thread per client and per corporate account, with document status, repeat-booking patterns, and support response times visible on the dashboard.

Over time the agency builds something it rarely has: a single, durable profile per client and per corporate account that survives staff turnover and channel-hopping. Document status, repeat-destination patterns, and in-trip response times are all visible, so the agency can see which trips drive loyalty and where the journey needs attention. The service feels personal to the traveller because the system genuinely remembers — across every employee of a corporate account and every leg of the trip. Whether the client is planning months ahead or stranded at a gate at 2am, the agency responds with full context already in hand, which is the difference between a transactional booking and a travel partner clients come back to for the next trip. No traveller starts from scratch, and no agent has to reconstruct a history mid-conversation.

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Frequently asked questions

Can it qualify leads and build itineraries in one conversation?

Yes. It gathers dates, budget, and preferences, shapes an itinerary and pricing in the same chat, takes a deposit, and locks the booking — without bouncing the client between channels.

How does it handle corporate accounts?

It builds a unified customer profile across all employees of a corporate account, so when anyone messages it knows who is calling, their policy, and their preferences, and routes out-of-policy requests to the account manager.

Can it collect and check visa documents?

Yes. It collects documents over WhatsApp, including photos, tracks what is outstanding per traveller, and flags issues early instead of at the last minute.

Does it send flight and travel alerts?

Yes. It sends real-time alerts for delays, gate changes, and weather, plus pre-travel reminders for visas, insurance, and documents.

Can it support travellers during a trip?

Yes. For in-trip issues — a delayed flight, a lost passport, a medical problem abroad — it responds immediately and escalates to the on-call agent with full context.

Does it unify WhatsApp, Instagram, email, and phone?

Yes. Every channel routes into one thread per client, so nothing is lost between platforms.

Can it manage group tours?

Yes. It can keep one trip with many travellers organised in a single thread and handle the coordination that group bookings require.

Does it work for B2B agent-to-agent communication?

Yes. It supports coordination between agencies and DMCs or partners, routing to the operations desk where needed.

See it run the whole journey

Book a demo and we will show the AI turning an inquiry into a booked itinerary and supporting a traveller in-trip.